T & C's


STORY OF THINGS WEB TERMS & CONDITIONS

WELCOME!

We are Story of Things and we are really excited to have you here.

Story of Things is an online marketplace that displays beautiful products available for purchase from our Creators. When you purchase through Story of Things the contract is between you and the Creator, with Story of Things acting as facilitator by taking your order and receiving payments on their behalf. Once you purchase via Story of Things, our Creators will send your items directly from their studio/ warehouse.

Please read through our terms & conditions carefully before placing your order. The terms & conditions on the Story of Things site are between us, and anyone who visits our site, including our creators and you our purchasers.

When you visit and purchase from Story of Things via an account or as a guest you accept the terms and conditions. When you create an account and accept these terms, you become a member of our community. You will have a Story of Things account that will allow you to buy items found on the Story of Things online marketplace and make other related transactions. You can also buy items on Story of Things as a guest, without an account.

Please refer to our Privacy Policy here regarding how we manage information provided by you.

When we say “we”, “us”, “SoT” or “Story of Things” it’s because that’s who we are and we own and operate the Story of Things online marketplace.

Most of the information on Story of Things regarding our creators and their products is provided by our Creators, including biographies, product information and shipping timeframes.

WE ARE REGISTERED IN AUSTRALIA

ABN is 84520311467

E: hello@storyofthings.com.au
A: 2 Gale Street, Brunswick East VIC 3057
 

TERMS AND CONDITIONS

By visiting Story of Things website and/or placing an order you agree to be bound by the terms and conditions.

INTELLECTUAL PROPERTY
The content on Story of Things website belongs to us, or to our creators who have given us permission to use it. If you are using our website for personal, non-commercial purposes, you do not have to seek our permission to print any of the content. In all other cases or for any other purpose, including use of any content on other media including websites, social media, digital or print media, you must first get our written permission to use any content, and must credit Story of Things. 

LINKS
We are happy for you to link to our site. However we reserve the right to deny any person permission to link to our site.

We are not responsible for the privacy practices and security of any other websites that we link to. We recommend that you check the privacy policies and procedures of other websites that you visit. 

CHANGES TO THESE TERMS
It is possible that Story of Things may periodically review and change these terms of use at any time. Therefore we recommend that you check this page from time to time in order to review our current terms. Your continued use of our website is deemed to be acceptance of the amended terms of use.

AVAILABILITY
Story of Things reserves the right to change or withdraw products without notice and our creators may amend prices at any time. Information contained throughout the web pages is believed to be accurate and reliable at the time of publishing, however we are human and there may be human errors and omissions.

We cannot guarantee that our creators products will always be available on a continuous or uninterrupted basis. In the unlikely event that you have ordered something that is out of stock, we will refund you or do our best to find you a replacement.

PAYMENT
Purchases may be made by Visa, MasterCard credit cards or PayPal through our online payment facility.

All prices listed on our website are in Australian Dollars (AUD) and are inclusive of a Goods and Services Tax (GST).

Prices listed on our website are correct at time of publication, however, we reserve the right to alter the prices for any reason.

Items are not shipped until payment has been received

 

DONATIONS

As well as being passionate about Australian creators, we also have some serious respect for the life-changing work of the extraordinary Asylum Seeker Resource Centre (ASRC) and believe it’s important to give back. As part of this belief, we are donating $1 from every order on Story of Things to the ASRC. All donations are made by Story of Things, straight from our profits not our creators profits into the hands of the ASRC. Every dollar makes a difference in the lives of people seeking our help. You will not be charged extra for this donation.

To learn more about the life-changing work the Asylum Seeker Resource Centre does or make a donation of your own, click here.

 

RETURNS & EXCHANGES

Please read through our terms and conditions (Agreement) carefully before placing your order.

This forms the contract between you (the purchaser) and the creator, with Story of Things acting as facilitator.

WHAT IS YOUR RETURN POLICY?
At Story of Things it is really important to us that you are happy with your purchase. We stand by all of our wares and creators and do our very best with photography and product descriptions, but if your purchase is in some way faulty, has been wrongly described or is different to the product purchased on the website you can return it and choose between a refund, exchange or store credit. See below for our returns process.

Many of the items on the Story of Things website are bespoke and/or handmade, and are perfectly imperfect. Please read all product descriptions carefully. Small marks and inconsistencies are not considered faults on these items. If you like things shiny, manufactured by machinery, and completely perfect then this may not be the best place for you. Please be aware that choosing items online can be difficult.

Our photos are true to colour however your screen may not be. So you may need to calibrate your computer screen so your colours show accurately.

SPECIAL EXCEPTIONS
Unfortunately Story of Things and our creators cannot accept returns on the following items unless faulty or where otherwise required by Australian Consumer Law:

  • Items that are “made to order” like original and/ or commissioned artworks and custom made furniture. Made to order goods are clearly marked on the product description page.
  • Earrings
  • Sale items

WHAT HAPPENS IF MY ITEM ARRIVES DAMAGED?
At Story of Things our creators take great care to ensure that their goods are packed securely so they arrive at your door in perfect condition. However accidents do happen in transit, so if you do receive an item that you feel is damaged, email us at return@storyofthings.com.au within 3 business days following delivery describing the damage, attaching photographs of the outside of the package and the inside of the damaged item. Our creators will offer a repair, exchange or refund if the item is deemed to be damaged. If we require the goods be returned to the creator for inspection, we will email you their address.

See “What is your return process on damaged or faulty items?” for full details on our return process. 

WHAT IF MY PRODUCT IS FAULTY?
We stand by all our creators  and their wares but if your purchase is in some way faulty or not as described, email us at return@storyofthings.com.au within 3 business days following delivery describing the fault, and attaching photographs of the item. Our creators will offer a repair, exchange or refund if we deem the item to be faulty. If we require the goods be returned to the creator for inspection, we will email you their address.

See “What is your return process on damaged or faulty items?” for full details on our return process.

WHAT IS YOUR RETURN PROCESS ON DAMAGED OR FAILTY ITEMS?
Story of Things represents individual Creators from around the country. As your goods are coming directly from the creators studio/ warehouse locations in various locations across Australia, to have your return and/or exchange processed we ask that you carefully follow the conditions below to make your return process as easy and risk free as possible:

  • You must email us at return@storyofthings.com.au to register your return within 3 business days of receiving your items, explaining the problem and the outcome you would like (ie repair, replacement or refund). Please attach photographic evidence of the damaged or faulty goods and proof of purchase.
  • Story of Things will pass on the details to the creators to assess your request and get back to you with a response in a reasonable timeframe.
  • Once the creator accepts your request we will send you a confirmation of receipt and return address of our creator to send the items to.
  • We will let you know if a damaged items needs to be return once we hear from the creator. Any returns received without prior notice will not be accepted.
  • If we deem that an item needs to be returned, you must return items within 14 days of our confirmation receipt above.
  • Return your item with proof of purchase.
  • Returned items must be adequately packaged for safe delivery back to the creator as we cannot accept any responsibility for lost or damaged items.
  • Our creators reserve the right to deny a refund or exchange if the product is returned in poor condition/broken due to improper packaging for transit back to the creator, so please take extra care.

We recommend using a trackable or signed-for delivery service such as registered post, as we cannot provide a remedy until the item has been received by the creator.

If the item is found not to have a problem, you will be required to pay the transport and/or inspection costs.

*Please see below for conditions on change of mind.

I THINK I'VE CHANGED MY MIND?
If you change your mind on your purchase and decide to return your goods, you will be given the option of either a Story of Things store credit or an exchange with the creators who made your items from the Story of Things online store. Please email us at return@storyofthings.com.au within 3 business days following delivery to discuss your options. 

  • To have a return processed for change of mind you must contact Story of Things at return@storyofthings.com.au within 3 business days of receiving your goods to register your return. Story of Things will then issue you with a confirmation receipt and return address once we receive your initial notification.
  • You must return items within 14 days of our confirmation receipt above
  • Return your item with proof of purchase.
  • Items being returned must be in as new condition with all original packaging, labels and tags.
  • Returned items must be adequately packaged for safe delivery back to the creator as we cannot accept any responsibility for lost or damaged items.
  • Story of Things reserves the right to deny a store credit or exchange if the product is returned in poor condition/broken due to improper packaging for transit back to the creator, so please take extra care.
  • Unless the item is faulty or the incorrect item has been shipped, shipping costs to return an item are non-refundable. The shipping cost on your original order is also non refundable
  • You are entitled to one change of mind only per order.

We recommend using a trackable or signed-for delivery service such as registered post, as we cannot provide a store credit or exchange until the item has been received.

PLEASE NOTE
Store credits are valid for 1 year from the date of issue, unless specified otherwise.

CUSTOMER INFORMAION
Please ensure you provide us with the correct delivery address at the time of ordering. Story of Things cannot be held responsible for any loss or damage that you may suffer as a result of incorrect shipping details. Goods returned due to incorrect shipping information will incur shipping charges to re-post.

 

SHIPPING

WHERE DO YOU SHIP?
Our creators ship all items Australia-wide.

Any delivery times displayed on Story of Things are estimates only, based on the information provided by the Creators.

HOW MUCH DOES SHIPPING COST?
To keep things simple the delivery cost is included in the price of your item. There is no additional cost for shipping at check out*. The price you see is the only cost you will pay or think about.

*This applies to deliveries within Australia only, and does not include but not limited to larger items like furniture and rugs. The cost of shipping for these larger items will be shown in your shopping cart prior to check out.  

HOW IS MY ORDER SHIPPED?
Our creators use a number of different couriers, including Fastway and Australia Post. This depends on your location and which items you have ordered.   

WHEN WILL YOU SHIP MY ORDER?
At Story of Things our standard orders are processed and sent through to our creators within 2 - 3 business days of orders being placed however this may not always be possible during busy periods.

It will typically take 2 - 5 business days to receive your order from our creators after this. However, orders to the west coast and to rural destinations can take up to 10 days.

PLEASE NOTE that the timeframe for delivery is only an estimate as our creators do not have any control over the delivery schedule once the product is dispatched.

We recommend shipping to a location where someone will be present to sign for or personally receive your order, such as a work address. If this is not possible please leave instructions in the field provided in your checkout cart giving authority to leave. This will be at your own risk. 

In some instance our creators make items to order. If you have ordered one of these items the approximate lead time will be stated in the product description on the items page.

DO YOU DELIVER TO A PO BOX?
Our creators are not able to ship fragile or large items to PO boxes as they require a signature as proof of delivery or an authority to leave card.  

DO YOU SHIP INTERNATIONALLY?
At this stage Story of Things creators ship within Australia only.  If you simply cannot live without something from our website please email us directly at orders@storyofthings.com.au with a list of the products you are interested in and your location, and we will arrange a quote from our creators.

* International buyers – Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.

CAN'T FIND YOUR ANSWER?
Contact us at hello@storyofthings.com.au for more information.

 

PAYMENT AND SECURITY

WHAT PAYMENT TYPES DO YOU ACCEPT?
We accept Visa, Mastercard and Paypal.  

WHAT TYPE OF SECURITY DOES YOUR SITE HAVE FOR INTERNET TRANSACTIONS?
All information regarding your transaction and identity is kept confidential through Paypal, which uses SSL technology to keep your information safe. Paypal adheres to the highest security standards, as set by international PCI (payment card industry) compliance.   

HOW ARE YOUR ITEMS PRICED?
All prices are listed in Australian Dollars and include 10% Goods and Services Tax. Story of Things creators reserve the right to change prices at any time.

 

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from storyofthings.com.au (the “Site”).

Story of Things and our creators are bound by the Australian Privacy Principles. To the best of our ability, we and our creators also comply with privacy laws in jurisdictions where Sellers or their customers are located, including the EU General Data Privacy Regulation (GDPR).

WHAT PERSONAL INFORMATION DO YOU COLLECT?
When you visit Story of Things, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal, Shopify payment), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO YOU USE MY PERSONAL INFORMATION?
Story of Things uses the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you.
  • Screen our orders for potential risk or fraud.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Personal Information relevant for delivering ordered items will be shared with the creator(s) supplying/shipping the product(s).

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

HOW DO YOU SHARE MY PERSONAL INFORMATION?
Story of Things shares your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING?
As described above, Story of Things uses your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

“Do Not Track”

PLEASE NOTE that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

WHAT ARE MY RIGHTS?
While it would be sad to see you go you're welcome to unsubscribe from any and all Story of Things communications at any time by emailing us at to hello@storyofthings.com.au and we will remove your personal details in a reasonable timeframe.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES TO THIS POLICY
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS
The Site is not intended for individuals under the age of 18 years.  

Customers can be 14 years old or over to browse our Site but need someone over the age of 18 years to transact purchases or make an account.