WHERE DO YOU SHIP?
Our creators ship all items Australia-wide.
Any delivery times displayed on Story of Things are estimates only, based on the information provided by the Creators.
HOW MUCH DOES SHIPPING COST?
To keep things simple the delivery cost is included in the price of your item. There is no additional cost for shipping at check out*. The price you see is the only cost you will pay or think about.
*This applies to deliveries within Australia only, and does not include but not limited to larger items like furniture and rugs. The cost of shipping for these larger items will be shown in your shopping cart prior to check out.
HOW IS MY ORDER SHIPPED?
Our creators use a number of different couriers, including Fastway and Australia Post. This depends on your location and which items you have ordered.
WHEN WILL YOU SHIP MY ORDER?
At Story of Things our standard orders are processed and sent through to our creators as soon as payment is confirmed. The Creator(s) send the item(s) within 3 business days of the order being placed.
It will typically take 2 - 5 business days to receive your order from our creators after this. However, orders to the west coast and to rural destinations can take up to 10 days.
that the timeframe for delivery is only an estimate as our creators do not have any control over the delivery schedule once the product is dispatched.
We recommend shipping to a location where someone will be present to sign for or personally receive your order, such as a work address. If this is not possible please leave instructions in the field provided in your checkout cart giving authority to leave. This will be at your own risk.
In some instance our creators make items to order. If you have ordered one of these items the approximate lead time will be stated in the product description on the items page.
DO YOU DELIVER TO A PO BOX?
Our creators are not able to ship fragile or large items to PO boxes.
DO YOU SHIP INTERNATIONALLY?
At this stage Story of Things creators ship within Australia only. If you simply cannot live without something from our website please email us directly at firstname.lastname@example.org with a list of the products you are interested in and your location, and we will arrange a quote from our creators.
* International buyers – Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
CAN'T FIND YOUR ANSWER?
Contact us at email@example.com for more information.